Protecting your rights through complete disclosure.
Consumers should always use best practices when using a Mobile Service Provider
for their automotive, RV and boating needs:
• Never let a Mobile Service Provider work on your car, boat or RV who doesn't have a legitimate place of business, or at least several references you can trust.
• Prior to using a Mobile Service Provider confirm if they offer Military or Senior Discounts, Free Estimates, Written Warranty, Trip Charges, Set Pricing for Services, or any other issues that may affect the pricing.
• When using a Mobile Service Provider, get their company name and business address and Google them for any complaints.
• Check with the Better Business Bureau, Angie’s List, Yellow Pages, Yelp or any other organizations that provide rating or feedback on the quality of services provided by a Mobile Service Provider that you have selected.
• Check to see if the Mobile Service Provider is licensed to operate in your state. Some states have a Bureau of Automotive Repair, which require the Mobile Service Provider to be licensed in order to operate their business.
• Use reputable Mobile Service Providers that have professional tools, not just a few wrenches and screwdrivers. Legitimate mechanics carry several thousands of dollars’ worth of tools and equipment.
• Confirm with your Mobile Service Provider that they take credit cards as payment. Most legitimate Mobile Service Providers do. Plus, you can dispute bad repairs or poor services on a credit card.
• Never pay cash in advance to a Mobile Service Provider for parts, repairs or services. When the services are rendered and complete, payment should be due.
• If you don’t feel comfortable with the estimate, work or explanation of services that the Mobile Service Provider is sharing with you, get a second opinion from another Mobile Service Provider.
• Before making your final payment, inspect the services/repairs provided by the Mobile Service Provider so that you are satisfied with the quality of work that was completed.
• If the Mobile Service Provider offers a (30), (60) or (90) day warranty for the work, parts or services completed, have them provide a written copy of the warranty agreement and review for understanding.
• Always get a written list of any services/repairs completed on your car, boat or RV and a receipt from the Mobile Service Provider prior to providing final payment for the work.
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